Request your exchange or return here. You can return any item for any reason: no shipping charges. The item must be returned in new and unused condition.

1. The deadline to request your return is 07 (seven) calendar days after receiving the order, regardless of the reason, whether regret, withdrawal, defective product, size, dissatisfaction or any other reason. Requests received after this deadline will not be accepted;

2. The return request must be made through this link: Happy Returns.

3. All items must be returned in their original packaging and unmarked. All accessories must be sent with the product (packaging, bag, pants adjustment and extra studs). Remembering that every shoe must be returned with the paper filling inside, as received;

4. We do not accept returns on products that have been used, damaged or with heel protectors applied.

5. You will be able to choose the form of refund of the amount paid for the goods: credits for a new purchase on the site or in the same form of payment chosen at the time of purchase. That is, if it was paid with a credit card, you will receive the chargeback in up to two invoices from your card. If it was paid by bank slip, the amount will be credited to the current account you indicate within 5 working days after receiving the goods. Shipping costs will also be refunded.,

6. If, after analyzing the return, Vinci Shoes understands that the returned product does not meet the necessary criteria for return, mentioned above, the site is exempt from accepting the return. Vinci Shoes can then resend the product to the customer without prior consultation, accompanied by a justification of the reason for the refusal.

1. The deadline to request the exchange of your order is up to 30 (thirty) calendar days, from the receipt of the goods;

2. The exchange request must be made through this link: Happy Returns - informing the desired new model and numbering in the text box;

3. All items must be returned in their original packaging and unmarked. All accessories must be sent with the product (packaging, bag, pants adjustment and extra studs). Remembering that every shoe must be returned with the paper filling inside as received;

4. The first exchange is free (if you meet all the criteria mentioned here);

5. We do not accept exchange of products that have been used, damaged, without the sole protector or with the heel protector applied.

If Vinci Shoes understands that the returned product does not meet the criteria necessary for the exchange, mentioned above, the site is exempt from making the exchange. Vinci Shoes can then resend the product to the customer without prior consultation, accompanied by a justification of the reason for the refusal.